Frequently asked questions
For buyers
Did you find yourself wondering about something in our process? This is the place we address some of the common questions that customers like you may have about SYPAC.
If you don't find the answer you're looking for, please feel free to contact our support team for further assistance.
1. What is SYPAC?
SYPAC is a centralised platform designed to simplify the process of purchasing construction materials. SYPAC connects customers with producers, sellers, and transportation companies, offering an efficient platform to easily browse, select, and order bulk construction materials. Our aim is to streamline the procurement journey and provide a seamless experience for our customers.
2. How do I search for construction materials on SYPAC?
Discovering construction materials through SYPAC is a piece of cake. Just utilise SYPAC intelligent search function within the platform's store. Input the material type you require, like sand or rock, and let our system do the rest.
3. Can I track the status of my order?
Absolutely! We recognize the significance of keeping you informed about your order. This is why we offer a real-time tracking feature directly on SYPAC platform. You can easily monitor the delivery status of your order and receive prompt notifications for any updates or alterations.
4. What payment options are available?
We support bank transfers.
5. When do I pay for the material?
Based on your available credit you will pay at order time or after delivery of your materials.
6. How do I create an account on SYPAC?
Creating an account on SYPAC is a straightforward process. Click the 'Create an account' button on our website, and you'll be guided through the registration steps. Provide the necessary information, and once we review it, you'll be all set to begin exploring and placing orders for construction materials.
7. Are there any fees for using SYPAC as a customer?
SYPAC doesn't charge customers any fees. SYPAC platform is completely free for you to use. Feel free to browse, search, and place orders without worrying about any charges. You'll only be billed for the construction materials you choose to order.
8. Can I order construction materials via phone or tablet?
Absolutely! We're all about convenience. SYPAC platform is accessible not just on computers but also on phones and tablets, making it perfect for drivers on the go. Feel free to place your construction material orders using the device that suits you best, ensuring a seamless and convenient experience
9. Will I have to speak with anyone via e-mail or telephone?
The entire communication is done via our platform. We do this to ensure the most user friendly and fast procurement of materials for everyone.
10. What happens if I need assistance during the ordering process?
We are here to help! If you need any assistance during the ordering process or have any questions, you can reach out to our dedicated support team. We are available to provide guidance, address concerns, and ensure a smooth experience for you.
11. How can I provide feedback on my order or the overall experience?
We appreciate your insights! Your feedback is a valuable tool for enhancing SYPAC platform and services. Whether it's about your order or any aspect of your experience, you can share your thoughts by reaching out to our support team or using the feedback options provided on our platform. Your input drives our progress!
12. How to contact SYPAC for different issues?
Regarding any issues with delivery, quality or amount of materials, contact us anytime via the application or e-mail address.